Description

Course Description:
This Nan McKay course provides information used by housing agencies to begin to master the art of customer service. Self-assessment tools to evaluate your current customer service and communication skill levels, as well as to develop a customer service policy for your agency are included. Duration: 2 Hours 30 Minutes.

Instructors:
Patti Zatarian-Menard, Trainer, Nan McKay & Associates

Audience:
Housing agency employees, managers, and executive managers

Learning Objectives:

• Apply how to begin to master the art of customer service
• Utilize self-assessment tools and inventories to evaluate current customer service and communication skill levels
• Recall the points of contact within your agency
• Develop a customer service policy for your agency

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers and HAI Group Policyholders.