Customer Service Basics

Customer Service Basics

Curriculum

Log in to open an item. Log In

Description

Course Description:
This Nan McKay course provides information used by housing agencies to begin to master the art of customer service. Self-assessment tools to evaluate your current customer service and communication skill levels, as well as to develop a customer service policy for your agency are included. Duration: 2 Hours 30 Minutes.

Instructors:
Patti Zatarian-Menard, Trainer, Nan McKay & Associates

Audience:
Housing agency employees, managers, and executive managers

Learning Objectives:

  • Apply how to begin to master the art of customer service
  • Utilize self-assessment tools and inventories to evaluate current customer service and communication skill levels
  • Recall the points of contact within your agency
  • Develop a customer service policy for your agency

Pricing and Payment Options:

More like this

  • $199.99
    • Credits

      • IACET CEU (CEUs): 0.3