Public Housing Management (PHM) Certification

Public Housing Management (PHM) Certification


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Course Description:
Upon completion of this Certification course learners will understand all of the elements of public housing management and their impact on the PHA’s PHAS scores. This course covers basic public housing program information, HUD requirements for fair housing, factors of eligibility, tenant selection and wait list management, rent calculation, the occupancy cycle, resident relations strategies, managing a budget, and an overview of the Public Housing Assessment System (PHAS).  
NOTE: All materials needed for this course are available digitally in the “Getting Started With Your Course” dropdown, which can be accessed by using the “Content” tab above. Physical copies of these materials will not be shipped. Should physical copies of these materials be required, you may contact to request them. *Fees may apply

This is a self-paced training, requiring approximately 32 Hours to complete including learning exercises, study, and exam time.

Passing score of 70% is required to attain certification.  Up to 3-Attempts are included.

Cara Gillette, Senior Trainer with Nan McKay & Associates

Asset Managers, Property Managers, Occupancy Specialists, and Public Housing Supervisors

Learning Objectives:

  • Identify the roles and functions of the public housing manager, and the key components of project-based management (PBM)
  • Recall laws that created and shaped public housing, and relationships between the PHA, Congress, and the Department of Housing and Urban Development (HUD)
  • Recall the differences between public housing and the housing choice voucher (HCV) program
  • Identify the general structure of a PHA, including PHA board of commissioners, management, and employee relationships
  • Recognize key civil rights and fair housing responsibilities, and how to avoid discriminatory behavior
  • Recall the principles, proper policies, and practices related to reasonable accommodation
  • Recall when and how verification of disability must be obtained, PHA obligations to limited Engish proficient (LEP) persons, and under the Violence Against Women Act (VAWA)
  • Identify and apply the steps in the application process, factors of eligibility, and the six levels of verification hierarchy
  • Recall Social Security Number (SSN) requirements, and restrictions on assistance to non-citizens
  • Recall how occupancy standards and preferences are established and utilized by a PHA
  • Apply the rent calculation process using the HUD Form 50058, including criteria for calculating annual income inclusions and exclusions, adjusted income,and total tenant payment (TTP)
  • Examine the leasing process, grievances, and terminations
  • Recall HUD's requirements for project-based budgeting and accounting, the budgeting process, and fees paid by the project to the Central Office Cost Center (COCC)
  • Recall the key elements of assessment and scoring of the Public Housing Assessment System (PHAS) indicators, and how to improve your PHA's PHAS score

Pricing and Payment Options:

Course Provider Nan McKay & Associates

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  • 899.00
    • Credits

      • IACET CEU (CEUs): 3.2