Dispute Resolution - Informative Short
This informative short highlights concrete skills for handling disputes between residents and/or employees. Duration: 20 Minutes.
Gregg Barratt, The Human Resource Consortium
Kathi Elster and Katherine Crowley, K Squared Enterprises
Human resources professionals, supervisors, and employees
- Describe the challenges in handling a dispute between two people
- Explain how to help both parties clarify their differences by separating fact vs. emotion
- Show how to establish ground rules for resolution
- Demonstrate how to bring the parties together and help them find a solution they can live with
- Define the nature of compromise, and how to track progress once resolution has been agreed upon
Pricing and Payment Options:
- Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
- Check payment available by request.
- Special Pricing available for Subscribers and HAI Group Policyholders.