Description

Course Description:
This informative short highlights concrete skills for handling disputes between residents and/or employees. Duration: 20 Minutes.

Instructors:
Gregg Barratt, The Human Resource Consortium
Kathi Elster and Katherine Crowley, K Squared Enterprises

Audience:
Human resources professionals, supervisors, and employees

Learning Objectives:

• Describe the challenges in handling a dispute between two people
• Explain how to help both parties clarify their differences by separating fact vs. emotion
• Show how to establish ground rules for resolution
• Demonstrate how to bring the parties together and help them find a solution they can live with
• Define the nature of compromise, and how to track progress once resolution has been agreed upon

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers and HAI Group Policyholders.