Dispute Resolution - Informative Short

Dispute Resolution - Informative Short

Curriculum

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Description

Course Description:
This informative short highlights concrete skills for handling disputes between residents and/or employees. Duration: 20 Minutes.

Instructors:
Gregg Barratt, The Human Resource Consortium
Kathi Elster and Katherine Crowley, K Squared Enterprises

Audience:
Human resources professionals, supervisors, and employees

Learning Objectives:

  • Describe the challenges in handling a dispute between two people
  • Explain how to help both parties clarify their differences by separating fact vs. emotion
  • Show how to establish ground rules for resolution
  • Demonstrate how to bring the parties together and help them find a solution they can live with
  • Define the nature of compromise, and how to track progress once resolution has been agreed upon

Pricing and Payment Options:

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