Description

Course Description:
This informative short highlights concrete skills for handling disputes between residents and/or employees. Duration: 20 Minutes.

Instructors:
Gregg Barratt, The Human Resource Consortium
Kathi Elster and Katherine Crowley, K Squared Enterprises

Audience:
Human resources professionals, supervisors, and employees

Learning Objectives:

• Describe the challenges in handling a dispute between two people
• Explain how to help both parties clarify their differences by separating fact vs. emotion
• Show how to establish ground rules for resolution
• Demonstrate how to bring the parties together and help them find a solution they can live with
• Define the nature of compromise, and how to track progress once resolution has been agreed upon

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers.

Disclaimer

The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.

Copyright

This course Copyright 2024 HAI Group.