Solving Difficult Resident Situations

Solving Difficult Resident Situations

Curriculum

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Description

Course Description:
This informative short discusses how to recognize and handle challenging situations involving residents. With this step-by-step guide to dealing with complaints and different personalities, listening and reflecting are just two of many tips to handle these type of situations with poise. Duration: 14 Minutes.

Instructors:
Gregg Barratt, Senior Consultant, The Human Resource Consortium

Audience:
Executive management, property managers, and site management

Learning Objectives:

  • Recognize a difficult resident situation
  • Summarize best approaches to deal with difficult resident situations
  • Create and develop a plan to work through the difficult resident situation
  • Practice dealing with difficult resident situations through role playing

Pricing and Payment Options:

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