Description

Course Description:
This informative short discusses how to recognize and handle challenging situations involving residents. With this step-by-step guide to dealing with complaints and different personalities, listening and reflecting are just two of many tips to handle these type of situations with poise. Duration: 14 Minutes.

Instructors:
Gregg Barratt, Senior Consultant, The Human Resource Consortium

Audience:
Executive management, property managers, and site management

Learning Objectives:

• Recognize a difficult resident situation
• Summarize best approaches to deal with difficult resident situations
• Create and develop a plan to work through the difficult resident situation
• Practice dealing with difficult resident situations through role playing

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers and HAI Group Policyholders.