Solving Difficult Resident Situations

Solving Difficult Resident Situations


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Course Description:
This informative short discusses how to recognize and handle challenging situations involving residents. With this step-by-step guide to dealing with complaints and different personalities, listening and reflecting are just two of many tips to handle these type of situations with poise. Duration: 14 Minutes.

Gregg Barratt, Senior Consultant, The Human Resource Consortium

Executive management, property managers, and site management

Learning Objectives:

  • Recognize a difficult resident situation
  • Summarize best approaches to deal with difficult resident situations
  • Create and develop a plan to work through the difficult resident situation
  • Practice dealing with difficult resident situations through role playing

Pricing and Payment Options:

  • Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
  • Check payment available by request.
  • Special Pricing available for Subscribers.


The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.


This course Copyright 2024 HAI Group.

Course Provider HAI Group Online Learning

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