Description

Course Description:
This informative short demonstrates interpersonal and self-management skills that empower individuals to get along with difficult co-workers and employees. Duration: 10 Minutes.

Instructors:
Kathi Elster and Katherine Crowley, K Squared Enterprises

Audience:
Housing agency supervisors, management, and human resource professionals

Learning Objectives:

• Identify the kinds of behaviors that may be unacceptable at work
• Understand what happens when an employee or coworker behaves in a way that triggers a negative internal response
• Recall the four steps to unhooking – a technique for freeing oneself from negative internal reactions to someone else’s poor behavior
• Understand how to unhook physically, unhook mentally, unhook verbally, and unhook using a business tool

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers and HAI Group Policyholders.