Description

Course Description:
This Nan McKay course provides information used by housing agencies to begin to master the art of customer service. Self-assessment tools to evaluate your current customer service and communication skill levels, as well as to develop a customer service policy for your agency are included. Duration: 2 Hours 30 Minutes.

Instructors:
Patti Zatarian-Menard, Trainer, Nan McKay & Associates

Audience:
Housing agency employees, managers, and executive managers

Learning Objectives:

• Apply how to begin to master the art of customer service
• Utilize self-assessment tools and inventories to evaluate current customer service and communication skill levels
• Recall the points of contact within your agency
• Develop a customer service policy for your agency

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers.

Disclaimer

The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.

Copyright

This course Copyright 2024 HAI Group.